Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is the key to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavior changes. This program illustrates strategies for effective communication.

Assertive communication skills with clients are highlighted. The ability of assistants to communicate effectively is key to the quality of care they are able to provide.

This program demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander. Communicating With Tact, Candor and Credibility covers topics including: rephrasing: making "talking points" tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled...

"From the acclaimed, #1 New York Times bestselling author of Make Your Bed, a short, inspirational book of advice and leadership lessons that Admiral McRaven collected over his four decades as a Navy SEAL"--

Some "cultural givens" are so deeply imbedded in thought patterns they lead to communication breakdowns. View and discuss this series of eye opening cross-cultural situations. Observe how "cultural givens" such as "getting right to the point", "saving face," taking turns in conversation, and saying "yes" or "no" complicate inter-cultural communication. Allow a multi-cultural cast to teach your students practical guidelines for communicating between...

"In an Edenic future, a girl and her father live close to the land in the shadow of a lone mountain. They possess a few remnants of civilization: some books, a pane of glass, a set of flint and steel, a comb. The father teaches the girl how to fish and hunt, the secrets of the seasons and the stars. He is preparing her for an adulthood in harmony with nature, for they are the last two left. But when the girl suddenly finds herself alone in an unknown...

Describes how dogs communicate with people through their behavior and sounds and explains how to talk back to them using sounds, behavior, and body language.

Presents the creative ways animals communicate, including how various creatures use messaging methods ranging from colors and smells to vibrations and electricity.

Provides an historical overview of the International Communications Alphabet, while examining how the letters work and why this special alphabet was created.

We often feel uncomfortable dealing with people who are different. Who is "different?" People from other cultures or social classes, other generations, or people with physical disabilities. This program shows how to overcome this communication barrier.